Question 1

When and where does the event take place?

Accepted Answer

You'll find the date, start time and full venue address on each event's page. We recommend arriving early so you have plenty of enter the venue.

Question 2

How will I receive my tickets?

Accepted Answer

Your tickets are sent by email right after checkout and are always available in your account. Just show the QR code on your phone at the entrance.

Question 3

How do I access my tickets?

Accepted Answer

Your tickets are available anytime through your Pablo Center account. Simply sign in using the email address associated with your purchase to view your upcoming events and access your tickets. You can also add your tickets to your Apple Wallet or Google Wallet immediately after purchase for quick and easy access when you arrive. Just have your tickets ready to scan at the door!

Question 4

Are tickets refundable?

Accepted Answer

All ticket sales are final. Pablo Center does not offer refunds or exchanges unless an event is canceled or otherwise specified. Please double-check your event, date, time, and seats before completing your purchase. If you can no longer attend, we recommend gifting or selling your tickets. You can also donate your tickets to Veterans and First Responders through https://www.vettix.org/visitor/give-back/donate/tickets/

Question 5

What is Pablo Center's bag policy?

Accepted Answer

Guests may bring one small purse or one clear bag. Backpacks, oversized bags, outside food and beverages, weapons (including pocket knives), and professional recording equipment are not permitted. Some events may also require additional security screening. We recommend bringing only what you need for the evening.

Question 6

Is the venue accessible?

Accepted Answer

Absolutely. Pablo Center offers accessible seating in both the RCU Theatre and Jamf Theatre, including designated companion seating. Accessible seats can be selected directly through our online ticket shop.If you need assistance selecting seats or have questions about accommodations, please contact our Box Office at 715-832-2787.

Question 7

Is accessible parking available?

Accepted Answer

Yes. Two designated accessible parking spaces are located on Eau Claire Street near the main entrance. We also offer complimentary valet parking during events for patrons with disabilities or limited mobility. Valet drop-off is located at Graham Avenue and Gibson Street.

Question 8

Can I purchase tickets or get help in person?

Accepted Answer

Of course! Our Box Office team is happy to help with ticket purchases, seating questions, accessibility needs, and more.Box Office hours are Monday–Saturday, 10 AM–2 PM, and beginning one hour before ticketed events.Call 715-832-2787 or email boxoffice@pablocenter.org.

Question 9

Where should I park when attending an event?

Accepted Answer

There are several parking ramps, lots, and street parking options within walking distance of Pablo Center. We recommend allowing a little extra time to park, especially during busy downtown evenings.Make your evening even easier with valet parking. Valet is available for $15 in advance, subject to availability. Valet service begins one hour before performances, with drop-off at Graham Avenue and Gibson Street. We recommend reserving your spot ahead of time.Complimentary valet is available for patrons with accessibility needs or limited mobility.

Question 10

Can I bring my own food and beverages?

Accepted Answer

Outside food and beverage are not permitted, however we do have a bar and concession area. Our bars open one hour before ticketed performances and offer a variety of alcoholic and nonalcoholic beverages, along with a selection of prepackaged snacks. For a full meal, we encourage you to visit one of the many restaurants in downtown Eau Claire before or after your event.

Question 11

Does Pablo Center offer accommodations for guests with hearing or sensory needs?

Accepted Answer

Yes! Assistive listening devices are available for performances in the RCU Theatre and Jamf Theatre. We also offer sensory kits, a quiet room upon request, and other accommodations to help make your visit comfortable.

Question 12

Where can I eat before or after a show?

Accepted Answer

Make a night of it! Pablo Center is surrounded by some of downtown Eau Claire's great restaurants, bars, and local gathering spots. Whether you're looking for a sit-down dinner, a quick bite, or a drink after the show, you'll find plenty of options within walking distance.We recommend making dinner reservations ahead of time, especially on popular performance nights.

Question 13

What else is there to do in downtown Eau Claire?

Accepted Answer

There's plenty to explore before or after your show! Stroll along the riverfront, explore local shops, grab coffee, or enjoy downtown's restaurants and nightlife. Pablo Center is located right in the middle of it all, making it easy to turn your visit into a full afternoon or evening downtown.

Question 14

Are there hotels near Pablo Center?

Accepted Answer

Yes! Several downtown hotels are within walking distance of Pablo Center, making it easy to plan an overnight getaway around your event.Explore our Hotel Accommodations page for more information.

Question 15

What happens if an event is postponed or canceled?

Accepted Answer

If an event is postponed, your tickets will typically remain valid for the new date. If an event is canceled, patrons who purchased through Pablo Center's official ticketing channels will receive a refund. We'll communicate any changes using the email address associated with your order.

Question 16

Do children need tickets?

Accepted Answer

Children under the age of 2 who sit on a parent's or guardian's lap do not require a ticket unless otherwise specified. Children ages 2 and older, or any child requiring their own seat, must have a ticket. Some events may have additional age restrictions, so please review the event details before purchasing.

FAQ

Frequently asked questions